Refund Policy

Effective Date: Dec, 2024

At Digital Geek, we strive to ensure customer satisfaction with our courses and services. This Refund Policy explains the conditions under which refunds may be issued, the process for requesting a refund, and other relevant details.

Eligibility for Refunds

1. Paid Courses

   • Refund requests are eligible within 07 days of purchase, provided that:
     • The course has not been completed or accessed beyond 20% of the course content.
     • The user has not downloaded any substantial course material or certificates.

2. Subscription Plans

   • Refunds for subscription-based services are eligible only if the service has not been accessed or utilized after purchase.
   • Partial refunds for unused portions of a subscription period are not provided unless explicitly stated.

3. Technical Issues

   • If technical issues prevent access to the purchased course or content, users are eligible for a refund if the issue is reported within 3 days of purchase, and we are unable to resolve it within a reasonable timeframe.

4. Promotional Offers and Free Content

   • Courses purchased under promotional discounts or bundled offers are generally non-refundable.
   • Free courses are not eligible for refunds.

Non-Refundable Scenarios

Refunds will not be issued in the following cases:

• If the user changes their mind after accessing or completing the course.
• If the course was purchased through a third-party platform or reseller.
• If violations of our Terms of Use or Code of Conduct have occurred.
• If the refund request is submitted after the eligible refund period has expired.

How to Request a Refund

1. Submit a refund request via email at info@digitalgeek.com.bd or through your account dashboard under the "Contact Support" section.
2. Include the following details in your request:
   • Full name and registered email address.
   • Order number or receipt.
   • Reason for the refund request.
3. Refund requests will be reviewed and processed within 07 business days of submission.

Refund Processing

• Approved refunds will be processed to the original payment method used during purchase.
• Depending on the payment provider, refunds may take 5-10 business days to reflect in your account.

Changes to This Policy

Digital Geek reserves the right to update or modify this Refund Policy at any time to comply with legal requirements or improve customer experience. Updates will be posted on our platform, and the revised policy will take effect immediately.

Contact Us

For questions or concerns about this Refund Policy, please contact:
Email: info@digitalgeek.com.bd
Phone: +8801715252770
Address: Mogbazar, Dhaka, Bangladesh

This Refund Policy is designed to ensure transparency and fairness for all users of Digital Geek.